Support

Please leverage our extensive Presto and FingerPrint knowledge base from the support portals above for your initial support needs. Presto users be sure to leverage our Technical Manual.

• Standard Support is available to all paid Presto SOHO and existing FingerPrint customers. Our talented technical staff provide all Standard Support via email. In many cases just an email or two will resolve the issue.
• Standard Support hours are 9AM-5PM Pacific, M-F. It is our goal to return support emails the same day.
• Enterprise Support is provided to Presto Enterprise customers. Presto Enterprise customers enjoy extended support hours as well as phone support when necessary.
• Enterprise Support hours are 7AM-6PM, M-F and tickets are monitored on Weekends. It is our goal to return support emails for Enterprise customers within 4 hours. If we determine it is necessary to remote-in or call, we will make the appropriate arrangements to get you squared away.
• We strive to provide solid customer customer support. Though we are humans and occasionally drop the ball, if you haven't heard from us it is probably because of one of two reasons.
  1. Our response email to you went into your SPAM folder… please check there.
  2. The return email address wasn't valid and possibly mis-typed. Please feel free to send us another email.